Tristiks

FAQ

Tristiks Grow FAQ

Answers about every part of Tristiks Grow, by topic. Can't find yours? Get in touch.

Getting started

What does Tristiks Grow do?

Tristiks Grow is one workspace for client work: time tracking with screenshots and activity levels, task management, client profiles, proposals and contracts with online signing, expense tracking with receipt scanning, and invoicing with recurring invoices and reminders.

Which devices does Tristiks Grow run on?

Tristiks Grow runs in your web browser. OneTrack, the desktop app that tracks time with screenshots and activity levels, is available for macOS, Windows and Linux.

Is Tristiks Grow for freelancers or teams?

Both. Use it on your own, or invite teammates, who work across your whole account, and collaborators, who see only the clients and projects you share with them.

How do the features work together?

Time is tracked against tasks, projects and clients, so it's ready to invoice. Unbilled expenses can be added to the same invoice, and a signed proposal can create a draft invoice for you.

Can clients pay invoices online?

Not yet. Card and PayPal payments are coming soon. Today every invoice you send carries a secure link where your client can view it and download the PDF, and you mark it paid in one click when the money arrives.

Is there a free trial?

Yes. Every plan starts with a free 14-day trial, and you don't need a credit card to sign up.

Time tracking

How does screenshot tracking work in Tristiks Grow?

Screenshots come from OneTrack, the desktop app for macOS, Windows and Linux. While the timer runs, the app captures the screen at random moments within each capture window and uploads the captures with the tracked time, so they appear on that person's timeline for the day.

How often does Tristiks Grow take screenshots?

You choose a capture window of 5, 10, 15, 20, 30 or 60 minutes and how many screenshots to take in each window. The app takes them at random moments inside the window.

What does Tristiks Grow track besides screenshots?

Tracked time against a client, project and task; an activity level for every ten minutes, based on how much of that time the keyboard or mouse was in use; idle time; and screenshots, if they're on. It never records what you type.

Does Tristiks Grow capture more than one screen?

Yes. A capture covers every connected monitor, and deleting it removes the images of all of them together.

Can I delete a screenshot?

Yes. Anyone can delete their own captures. Deleting a capture also removes the time it covers from the timesheet, so the gap is recorded as a decision rather than looking like missing time.

How long are screenshots kept?

Screenshots stay in your account until they're deleted. When someone is removed from your account, their screenshots are deleted 30 days after they leave.

Can I track time without screenshots?

Yes. The web timer records time only, with no screenshots or activity levels. An account owner can require a teammate to track in the desktop app instead.

Privacy and tracking

Does Tristiks Grow record what I type?

No. The desktop app reads your computer's own record of when you last used the keyboard or mouse. It learns whether you were active, never which keys you pressed or what you wrote.

Does it track me when the timer is off?

No. Nothing is recorded while the timer is stopped or paused: no time, no screenshots and no activity.

Does it track the websites I visit?

No. It doesn't keep a list of websites or browsing history. A screenshot shows whatever was on screen at that moment.

Who can see my screenshots?

You, and the owner of the account you're tracking for. Other teammates can't open them, and screenshots are never given a public link.

What happens when I step away from my computer?

After the idle time you or your account owner chose (3, 5, 10 or 15 minutes), the app asks whether to keep the time you were away or discard it.

Do I need the desktop app?

Only for screenshots and activity levels. The web timer tracks time on its own, unless your account owner requires the desktop app.

Invoicing and payments

What is time tracking and invoicing software?

It's software that records the hours you work for each client and turns them into invoices, so you don't have to copy time from a spreadsheet into a separate billing tool. Tristiks Grow does both, and also handles expenses, recurring invoices and payment reminders.

Can I turn tracked hours into an invoice automatically?

Yes. Choose a client and the tracked hours to bill, and Tristiks Grow adds them to the invoice as line items at your rates. Hours that are already invoiced are locked so they can't be billed twice.

Can I customize my invoices?

Yes. Invoices carry your logo, business details and brand colours, and you can set the currency, taxes, payment terms, invoice numbering and a message to the client.

How do clients pay my invoices?

Each invoice you send includes a secure link where the client can view it and download the PDF. When they pay by bank transfer or any other way, mark the invoice paid in one click. Card payments through Stripe and PayPal are coming soon.

Can Tristiks Grow send payment reminders?

Yes. You can turn on reminders for 3 days before the due date, on the due date, and 7, 14 and 30 days after it. Clients are only emailed for the reminders you switch on.

Is Tristiks Grow suitable for freelancers?

Yes. It's built for freelancers and small teams who bill clients by the hour or by the project, with plans for one person and for growing teams, and a free 14-day trial with no credit card needed.

Proposals and contracts

What is proposal and contract software?

It's software for writing, sending and signing the documents that start client work. Tristiks Grow keeps proposals and contracts with the client and project they're for, shows their status and can turn a signed proposal into a draft invoice.

How do clients sign a proposal or contract?

Each person you send it to gets a secure link. They read the document in their browser and sign by typing their name. They don't need a Tristiks Grow account.

Can I see when a client has opened my proposal?

Yes. Its status moves from sent to viewed when someone you sent it to opens it, and to signed when they sign it.

Can I change a proposal after it's signed?

No. Once signed, a proposal or contract is locked so the agreed version can't change. If the terms change, send a new one.

Can a signed proposal become an invoice?

Yes. Turn on the draft invoice option before sending, and when the client signs, Tristiks Grow creates a draft invoice with the same line items, taxes and total. You check it before it goes out.

Can I use my own templates?

Yes. Save a proposal or contract as a template, with its sections and pricing, and start new ones from it.

Can I keep contracts I signed outside Tristiks Grow?

Yes. Import a signed proposal or contract as a file, with the dates it was sent and signed, and it's kept with the client.

Clients

What is client management software?

It's software that keeps everything about your clients in one place: their contacts and details, and the work, documents and money that go with them. Tristiks Grow gives each client one profile linked to their projects, tasks, tracked time, proposals, contracts and invoices.

What can I keep on a client's profile?

Their logo, website, address and contacts; their billing details; notes; files and links; and their projects, tasks, proposals, contracts and invoices.

Can I set different rates for different clients?

Yes. Save each client's hourly rate, currency, tax rate and payment terms on their profile. Time reports use each client's rate to show what your hours earned, and you set the rate on each invoice.

Can I see how much a client owes me?

Yes. A client's profile shows what they've paid and what's unpaid this year, with each of their invoices and its status.

Can my team work with my clients?

Yes. Invite teammates, who work across your whole account, or collaborators, who see only the clients and projects you share with them. A collaborator given only one project sees that project, not the client's other details.

Does it work with Google Calendar?

Yes. Connect Google Calendar and your events appear on the client calendar, next to task due dates and invoice dates.

Tasks

What is task management software?

It's software for planning and following the work that needs doing: what it is, who's doing it and by when. Tristiks Grow keeps your tasks next to your clients, projects, tracked time and invoices, so the work and the billing stay connected.

How does the task board work?

The board sorts tasks into Overdue, Today, This Week and Upcoming by their due date. Tasks without a due date wait in Unassigned, and finished tasks go in Done. You can add your own columns and drag cards between them.

Can I add my own columns?

Yes. Add columns for your own stages, then rename, move or collapse them, up to 12 columns on a board. Unassigned and Done always stay, so every task has somewhere to go.

Can tasks have subtasks?

Yes. Each subtask has its own title, description, Low, Medium or High priority, assignee, comments and attachments.

Does every task have to belong to a client?

No. Link a task to a client and project for client work, or leave both empty to keep it as a personal to-do.

Can I track time on a task?

Yes. Choose the task in the Tristiks Grow timer and the time you track is recorded against that task, its project and its client, ready to invoice.

Can I track bugs as well as tasks?

Yes. Mark any item as a bug instead of a task. Every item gets a short key, such as ALV-14, so it's easy to refer to.

Expenses

What is expense tracking software?

It's software for recording what your business spends, with receipts, categories and totals, so you know where the money goes and can charge clients for costs you incurred for them. Tristiks Grow keeps expenses next to your time, clients and invoices.

How does receipt scanning work?

Upload a photo or PDF of the receipt. The AI reads the merchant, date, line items, taxes, total, currency and payment method and suggests a category. If it's unsure about a field it highlights it and asks you, then you review everything and save.

What if a scan gets something wrong?

Change it before you save. Every field stays editable, and a scanned expense is kept as a draft, out of your totals, until you confirm it.

Can I bill expenses to my clients?

Yes. Mark an expense as billable, link it to a client and add a markup if you like. When you create that client's next invoice, you can add their unbilled expenses as line items, and each expense then shows the invoice it was billed on.

Can I record expenses in different currencies?

Yes. Record each expense in the currency you paid. Your totals convert them using the exchange rate for the date of the expense.

Can I use my own expense categories?

Yes. Tristiks Grow starts you with twelve categories, such as Software, Travel and Equipment, which you can rename. Add your own with a color and an icon.

Do I have to scan receipts?

No. You can add any expense by hand, with its own line items and taxes, and attach the receipt yourself.

Teams

What's the difference between a teammate and a collaborator?

Teammates work across your whole account. Collaborators see only the clients and projects you share with them.

Can I remove someone's access?

Yes. Deactivate a member to end their access, and reactivate them if they come back.

Can teammates change my settings?

Only if you let them. Branding, invoice defaults and data imports are each a switch you can turn on for a teammate.

Can I see what my team worked on?

Yes. The account owner can open any member's day, with their tracked time, activity levels and screenshots.

How many people can I add?

Professional includes 3 seats and Advanced includes 10. Every plan starts with a free 14-day trial.

Still have a question? Get in touch.

Try it and see

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